Wish you had someone you could
trust to look after everything?
We know what it feels like to be miles away and still worry about every
small detail whether the garden’s been tended, the bins are out, or the house is ready for guests.
As former B&B owners, we’ve seen first hand how much love and effort goes into keeping a home
welcoming and well-maintained. We personally ensure you and your property get the best care.
Are You Constantly Worrying About Your Property While You’re Away?
Does this sound familiar?
You’re never quite sure what condition your home is really in.
You’ve come back to overgrown gardens, musty rooms, or broken fixtures.
Guests message you with complaints you can’t fix from miles away.
You feel helpless relying on friends, cleaners, or neighbours to “keep an eye” on things.
Get your property cared for as if it were our own.
We’re experts in helping absentee homeowners protect and maintain their holiday properties with trust, transparency, and personal care.
With over seven years of hands-on hospitality experience and countless repeat guests at our award-winning B&B, we’ve mastered the art of combining efficiency with genuine warmth. Today, we apply that expertise to property caretaking ensuring every home under our care stays secure, immaculate, and welcoming, no matter where its owner may be.
CARE PACKAGE
Inspections &
Reporting
We conduct regular visits to check every detail of your home, inside and out. You’ll receive clear photo and video updates after each inspection so you always know your property is safe, secure, and cared for, no matter how far away you are. Core Services: Bi-weekly or weekly internal and external home inspections Checks on electricity, water, fencing, and pool condition Alarm testing with your security company to ensure connectivity Detailed written reports and photo documentation after every visit Feedback and maintenance recommendations Add-On Options: Seasonal property condition audits Post-storm or pre-arrival inspection reports
Guest meets &
Greatings
We personally welcome each guest on your behalf ensuring a smooth arrival, friendly first impression, and complete property orientation. From unlocking the door to explaining the alarm system and appliances, we make sure guests feel immediately at home and confident in their stay. Every check-in is handled with warmth, professionalism, and a personal touch that reflects your property’s high standard.
Pre-Arrival
Preparation
Arrive to a home that’s ready for you. We air out, clean, and restock essentials so your home feels fresh, comfortable, and perfectly prepared whether it’s for your family or your guests. Core Services: Airing out and light cleaning before arrival Replacing linens and preparing beds Stocking home essentials and refreshments Add-On Options: Grocery shopping and fridge stocking before your visit Personalized welcome packs for guests Outdoor area setup (deck, BBQ, or pool readiness)
Emergency
Call-Outs
When the unexpected happens, we’re there. Our team is available 24/7 to handle urgent issues like leaks, alarms, or power failures ensuring your home is always protected. Core Services: 24/7 availability for emergencies or alarms On-site response and coordination with service providers Immediate communication and status reports to owners Add-On Options: Storm or seasonal emergency inspections After-hours repair coordination and contractor access
ADD ON SERVICES
Gardening
Service
A beautiful home starts from the outside. We keep your garden, lawn, and exterior areas neat and welcoming year-round maintaining the curb appeal and long-term value of your property. Core Services: Bi-weekly garden watering and general upkeep Full garden maintenance: lawn mowing, trimming, edging Pool and exterior area inspection Add-On Options: Complete gardening service including refuse removal Irrigation system checks and seasonal planting coordination
Maintenance
Coordination
We handle the headaches of home upkeep for you. From plumbing issues to general repairs, we coordinate trusted local professionals, manage the process, and keep you informed every step of the way. Core Services: Drafting maintenance reports for electrical, plumbing, or general repairs Gathering and managing quotations Supervising contractors on-site during work Add-On Options: Routine handyman work and small fixes Full renovation or upgrade coordination Post-project quality checks and reporting
Guest Changeover
Cleaning/ Laundry
We handle every detail between guest departures and arrivals, ensuring your property always looks and feels perfectly prepared. From spotless cleaning and fresh linens to a final presentation check, we make sure every new guest walks into a welcoming, five-star space while you enjoy total peace of mind knowing it’s all taken care of.
Cleaning
Services
We ensure your property is spotless, fresh, and welcoming at all times whether it’s for your personal visits or between guest stays. Our cleaning services are detailed, reliable, and handled with the same care we’d give our own home. Every space is cleaned to professional hospitality standards, so you can rest easy knowing your property always looks its best.
OUR 3-STEP PROCESS
Schedule Your Free Property Chat
We’ll hop on a quick call to discuss your home, your needs, and how we can make caring for your property effortless so you can finally relax knowing exactly what’s being looked after and how.
We Create Your Personalized Care Plan
We visit your property, assess what it needs most, and design a care plan that fits your schedule, lifestyle, and budget so your home always stays secure, spotless, and stress-free.
Enjoy Total Peace of Mind
We take care of everything from cleaning and maintenance to inspections and reports so you can enjoy your home or welcome guests without lifting a finger.
TESTIMONIALS FROM OUR B&B
Olivia Brown
The valley is beautiful, property very well managed and beautifully landscaped. There are two lakes and beautiful trees surrounding the cottage. The units are well equipped with everything you need. The owners are beautiful people and we were warmly welcomed.
Emily Rivera
Spent a fantastic night at Twin Pools. Brian and Anne are wonderful hosts - so friendly and accommodating. Rooms are very comfortable and beautifully decorated. Gorgeous veranda. Gardens stunning. Scrumptious muffins. Thanks for an awesome evening
Flic Blakeway
Absolutely wonderful..... Peaceful and cozy. Brian and Anne are superb hosts.
Sophie Gallangher
What an amazing time at Twin Pools .... Brian & Ann the most welcoming Hosts.
Thank you for everything! X
Thomas Levine
Great accommodation. Friendly very accommodating staff. Clean and welcoming. Would definitely stay again if I was in the area
Melissa Ankiewics
Great place to relax. Beautiful surroundings and great owners who make you feel right at home. Will definitely return!
Elma Pieterse
Thoroughly enjoyed our stay and the hospitality of Brian and Anne at Twin Pools..the breakfast in the morming prepared by Brian was awesome!!!
Thulani Mkhize
Great hosts and great hospitality. Those chocolate muffins served with breakfast are out of this world, so delicious!
BENEFITS
Start Stress-Free With No Commitments
With flexible, customizable service options, you can start caring for your home without long-term contracts
which means you get the help you need now, without feeling locked in.
Protect Your Property Value Year-Round
With routine inspections, proactive maintenance, and reliable oversight, we prevent small issues from becoming expensive problems
which means your home stays in top condition and keeps its long-term value
Enjoy Consistently Spotless Spaces
With trusted cleaners and quality checks after every visit, your home always feels fresh, clean, and cared for
which means you and your guests walk into a welcoming, worry-free space every time.
Security You Can
Count On
With secure keyholding, controlled access, and photo updates after every visit, your property is always safe and accounted for
which means peace of mind knowing your home is protected, even when you’re miles away.
Gardens That Always Look Loved
With ongoing lawn care, plant trimming, and outdoor upkeep, your home’s exterior always makes the right impression
which means pride every time you (or your guests) arrive.
Maintenance Without the Headaches
With our network of trusted local contractors, we take care of small fixes and big repairs alike
which means no chasing quotes, no oversight stress, and no nasty surprises.
Stay Updated From
Anywhere
With regular photo and video reports, you’ll always know what’s happening at your property
which means no more guessing games or late-night worries.
Always Ready, Even in an Emergency
With 24/7 on-call support for leaks, alarms, and unexpected problems, we’re there when it matters most
which means your property is never left vulnerable or unattended.
Ready to get all this and more...
How are we different ?
Regular photo & video updates so you always know exactly how your home looks.
Personal, hands-on care by Annie & Brian we know every home by name, not by number.
Secure keyholding & tracked access your property is safe and only trusted people enter
Customized care plans that fit your lifestyle and budget.
Proactive maintenance checks that prevent expensive issues.
Friendly, transparent communication every step of the way.
Do You Have Queries? Please Go Through FAQ's
What areas does your Property Caretaking Service cover in Sedgefield?
The service covers homeowners in Sedgefield who use their property occasionally or rent it out as a holiday rental. Other areas close by, Wilderness and Knysna can be considered at a negotiated price due to travelling
Who is the service intended for?
It is designed for property owners who are not permanently residing in their homes and need regular checks and management to maintain the property and assist holiday guests.
What is included in the Bi-Weekly Care Package?
The Bi-Weekly Care Package includes bi-weekly checks of the external home condition, garden, pool, fencing, internal electricity and water systems, keyholding and alarm response, garden watering, monthly house cleaning and dusting, bi-weekly alarm testing, guest meet and greet, and on-call support for holiday rentals.
How does the Weekly Care Package differ from the Bi-Weekly one?
The Weekly Care Package offers the same services as the Bi-Weekly package but performed on a weekly basis instead of every two weeks.
Are you able to respond to property alarms on behalf of the owner?
Yes, with keyholding service, caretakers have access to the property and will respond to any alarms on the owner’s behalf.
How are guests assisted during holiday rentals?
Guests receive a meet and greet to ensure they are settled in and informed about the alarm system and appliances. The caretakers also remain on call to manage any incidents promptly for a smooth holiday experience.
What are the pricing details for the Bi-Weekly and Weekly packages?
The Bi-Weekly service costs R650.00 retainer, monthly, plus 10% of the holiday rental value. The Weekly service is R1100.00 retainer, monthly, plus 10% of the holiday rental value.
What add-on services do you offer beyond the basic caretaking packages?
Additional services include full gardening, maintenance management (with contractors), laundry handling for holiday linens, and arranging full house cleans after rentals.
How do you handle maintenance work that requires contractors?
A detailed report and quotation will be provided for approval before work begins. The caretakers manage the contractor’s work onsite to ensure completion.
Can the service be customized if I have specific requests?
Yes, the service is flexible and can accommodate diverse owner requests to serve as your comprehensive support arm whenever required.
Ready to Get Started?
Opening hours
Mon- Fri: 8am - 5pm
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